Financial Crime Investigations & Exits Specialist

Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

The Financial Crime Investigations & Exits Specialist supports Shawbrook's first-line financial crime investigations and exits capability - managing cases from initial review through to outcome, preparing material for the Financial Crime Escalation Sub-Committee (FCESC), and supporting customer exits where financial crime risk is identified. The role provides practical financial crime advice to stakeholders across the bank and contributes to ongoing improvement in investigation standards and quality.

Key Responsibilities

Investigations & Casework

• Conduct financial crime investigations across fraud, money laundering, sanctions, terrorist financing and other adverse intelligence, reaching proportionate, well-evidenced conclusions.
• Review Internal Suspicious Activity Reports (ISARs) and escalations to determine the right investigative approach and outcome, including whether a matter requires a SAR, CIFAS consideration, customer exit or further monitoring.
• Prepare SAR referrals and support CIFAS filings in line with service levels, quality standards and evidential requirements.
• Maintain accurate case records and audit trails, and escalate complex or high-risk matters promptly.

FCESC Case Preparation & Customer Exits

• Prepare investigation summaries, exit recommendations and supporting documentation for FCESC, ensuring packs are complete, accurate and well-evidenced.
• Support FCESC preparation and post-committee follow-up, tracking agreed actions - including customer exits - through to completion.
• Liaise with Operations, Legal, Relationship Managers and Customer Services to progress agreed exits in line with conduct and legal considerations.

Stakeholder Advice & Engagement

• Provide practical financial crime advice to first-line stakeholders on escalations, customer risk and exit-related queries.
• Challenge incomplete or poor-quality referrals constructively, and build effective working relationships across Financial Crime, Operations, Legal and Customer Services.

MI, Quality & Continuous Improvement

• Contribute to MI covering ISARs, SAR referrals, CIFAS filings, exits and case outcomes, identifying emerging themes and trends.
• Support quality control activity, responding constructively to feedback and helping embed agreed improvements to processes, templates and guidance.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done