Leisure Duty Manager in Oxford

Hybrid in Oxford·Full-time·Added 10 days ago (last checked 30 Oct)

Serco

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Our summary

Salary: £32,000 a year
About £2,210 a month after tax.
Work mode: Hybrid, Oxford
Contract: Full-time
Holiday: 21 days holiday + bank holidays
Pension: 6% matched pension

Skills

Nice to have

Driving Licence

Serco is hiring for this role in several places. This vacancy is in Oxford.

Pay & benefits

What you'll get

Salary: £32,000 plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday, 6am to 2.30pm or 1pm-9.30pm, Weekends (1 in 3) 7.30am to 4.30pm

Free gym membership for you and your immediate family
Free safeguarding training and Disclosure and Barring Service (DBS) checks
Free swimming lessons and holiday clubs for one child (50% off for additional children)
21 days' holiday plus bank holidays
6% employer matched pension contribution
Training and development opportunities
Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

The role

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Duty Manager to join their team and help make a positive difference every day.

As Leisure Duty Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose - helping to create healthier, happier futures for the people who use the facility every day.

What you'll do

Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
Support the General Manager in delivering operational plans, business objectives and sustainable growth.
Manage, coach and develop departmental leaders, creating headroom for people to grow and perform at their best.
Drive excellent customer service, building trust with customers, stakeholders and the local community.
Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
Take responsibility for facility readiness, keyholder duties and emergency response support when required.

How you'll work

Location: Barton Leisure Centre, Oxford, OX3 8GA

Does this sound like you?

Experience in facilities management, leisure operations or a similar operational leadership environment.
A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
Confident using operational and performance data to make decisions and create impactful solutions.
Committed to delivering excellent customer experiences and making a positive impact on communities.
Full UK Driving Licence
Confident swimmer
NPLQ (National Pool Lifeguard Qualification) is desirable or training will be provided

About Serco

Serco is a public services company operating as Serco Group plc. It delivers outsourced services for public-sector customers, with career opportunities advertised around the world.

Industry: Public Services

In their own words

About the company & team

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required. For confidential enquiries about this role, please contact MyHR via the portal.

Please ensure your line manager is aware of your application.

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