Leisure Centre Supervisor

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Carry out job training for Recreation Assistants to ensure effectiveness and the development of teams and individuals.
• Carry out lifeguarding, reception, and cleaning duties as necessary
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Provide feedback on work performance to teams and individuals, carrying out regular KPI's and assisting with staff My Catch Ups
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Location: Bangor Aurora Aquatic & Leisure Complex, County Down, BT20 4BN
Salary: £27,274 to £32,024 plus excellent benefits
Schedule: Full time, Permanent

Northern Community Leisure Trust (NCLT) encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As a Leisure Centre Supervisor, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

• Proven experience in leisure, hospitality or retail management
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification (essential)
• Valid National Pool Plant Operators certificate or willingness to work towards it.

This role is subject to a Basic Access NI check. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.