Detention Custody Officer

Location: Gatwick Immigration Removal Centre (RH6 0PQ)
Schedule: Full-time, permanent, variety of shift patterns
Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 months

This isn't just security work.
It's people work.

You'll support individuals during some of the most difficult moments of their lives - staying calm, showing respect, and making a real difference every day.

Why this role matters

• You create a safe, secure environment
• You treat everyone with dignity and respect
• You support people who may be scared, frustrated or vulnerable
• You rely on communication and empathy - not just authority

What you'll actually do

• Maintain safety and security across the centre
• Build professional, respectful relationships
• De-escalate challenging situations calmly
• Support people from diverse cultures and backgrounds
• Stay alert, hands-on, and ready for anything

You're made for this if you are...

• Calm under pressure
• Able to listen without judgement
• Confident handling difficult situations
• Respectful of every background and culture
• Motivated to help people through tough moments

No experience? No problem. If this sounds like you - you're made for this.

What shifts look like

• 40 hours per week (average)
• Day + night shifts (6-12 hours)
• Fair, structured rota
• Paid breaks on night shifts

Location note: Limited public transport

• Ideally live within 30 miles
• Free minibus from Gatwick Airport (Atlantic House)

What you'll get

Training and development:

• 9 week fully paid training programme
• Learn conflict resolution, communication, cultural awareness
• Clear pathways into leadership & specialist roles

Benefits:

• 224 hours annual leave (incl. bank holidays)
• Pension (matched up to 6%)
• Free on-site parking
• Subsidised meals + 1 free meal per day
• Full uniform provided
• Employee discounts + Blue Light Card

Application process

1. Online application
2. 1-hour virtual interview (Teams)
3. Assessment day (group tasks, fitness test, site tour)
4. 9-week training (full attendance required)

Eligibility and checks (important)

• Must already have the right to work in the UK (no visa sponsorship)
• Typically requires:
  • Indefinite leave to remain
  • 3+ years living in the UK
• Security clearance required:
  • Home Office CTC
  • Enhanced DBS (adult and child barring)
  • 5 years checkable history
    

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

For support with your application, please contact j&icareersUK@serco.com.

Start a career where your work truly matters. Apply today.

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