Customer Advisor
Sainsbury's (incl. Argos)1d ago58 locations
Southampton
UK jobs. Bigger possibilities.
136,000+ live jobsCustomer Assistant
On-site in Watford·Added 12 days ago (last checked 1 Oct)
Sainsbury's (incl. Argos)
954 open roles
Overview
Benefits
Pension matched up to 7.5%
The employer matches what you pay in, per the ad. The legal minimum is 3%.
Cycle to work and season ticket loan
Commuter benefits named in the ad.
Skills
Requirements
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
The role
What you'll be doing
Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
Build great knowledge about our products, services and promotions to help provide recommendations
Working flexibly across the store as required
What makes a great Sainsbury's Colleague
Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
Friendly and welcoming with a genuine enthusiasm for helping customers
Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
What you'll be doing
- Putting customers first and making them feel valued through thoughtful, friendly and helpful service
- Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
- Using and embracing digital tools to do your job well and enhance customer experience
- Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers
What it takes to be part of our team
- Friendly and welcoming, with a genuine enthusiasm for helping customers
- Thrive working in a fast-paced, physical and high-energy environment
- A committed team player, always willing to support colleagues and work together
- Flexibility and willingness to work across the store and take on new challenges
- Open to learning, developing and trying new things to improve our service
- Confident learning to use new digital tools and technology to do your job brilliantly
Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better
Supporting you at work and beyond
We offer our colleagues a wide range of rewards and provide competitive benefits:
- Discount card -10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
- Holiday entitlement - based on the hours you work
- Enhanced Family Leave - Maternity, Paternity, Adoption and more
- Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
- Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
- Other Retail savings - discounts on eating out, holidays and at other retailers
- Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
- Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
- Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources
About Sainsbury's (incl. Argos)
- Industry
- Retail
- Website
- sainsburys.co.uk
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