Claims Handling Administrator Apprentice

Role overview

The team

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.

The role

We have an opportunity for a Claims Handling Administration Apprentice to join a growing team on an 18-month fixed term contract. Working with the Claims Handling Administration Manager, Team Leaders, and other team members, you will be responsible for a technical and efficient administration support service to the Claims Handling department.

We are working in partnership with Damar Training, who will provide the formal education elements as part of the qualification of this apprenticeship. Successful completion of the apprenticeship would result in the apprentice receiving Level 3 accreditation in Business Administration. At this stage, we envisage there will be opportunities to work in the Claims Handling team as an Administrator following an initial 18-month fixed term contract whilst the apprenticeship is undertaken.

The main responsibilities will be assisting team members with administrative tasks including:

• Opening new matters and inputting data into the claims management system
• Sending acknowledgements
• Carrying out conflict searches
• Assisting with diary management
• Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
• Dealing with financial matters for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.
• Capturing and collating required management information (MI) for performance management, client reporting, service level agreements (SLA's) etc.
• Liaising with insurers and brokers to request full policy information.
• Ensuring policies, proposal forms and schedules are properly filed.
• Management of centralised mailboxes.
• Providing excellent customer service at all times.

Knowledge, skills and experience

• Minimum 6 GCSE grades A-C or 9-4 including Maths and English.
• Keen attention to detail.
• Organised and efficient.
• Hardworking, enthusiastic, and motivated.
• Good written and verbal communication skills
• Committed to turn a hand to whatever tasks are needed to meet the team's aims.
• Knowledge and use of Microsoft Office (including Excel, Word, PowerPoint, and Outlook).
• Committed to being part of a supportive, inclusive and collaborative firm culture.

About us

RPC is where you'll thrive. You'll join a team that leads by working together, where diverse perspectives are valued, curiosity is encouraged, and everyone pulls in the same direction to deliver commercially minded work that makes a real difference for our clients. It's this collaborative approach that's building RPC to become the destination firm in our chosen markets.

We work with the biggest names in retail, insurance, technology, media and the professional and financial services worlds. Our international reach means we support clients wherever their business takes them. It's this focus that provides the platform for deep experience with the clients and matters that define our sectors.

As a lawyer or business services professional, you'll be a part of a firm that inspires belonging - where people are involved, valued and trusted to do their best work. Flexibility and trust sit at the heart of how we work.

And we're not standing still. Across every one of our offices, we're deepening our international reach and investing in where we're headed. RPC is a firm with momentum, and there's real opportunity to help shape it.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

Recruitment policy

RPC manages all vacancies via our recruitment team. When external support is needed, roles are released to select agencies subject to RPC standard terms and conditions.

Speculative or unsolicited CVs or profiles sent to any RPC employee or partner will not be accepted as an introduction, and no fee will be payable. For full details of our Agency Policy, please go to our website.

Start date: 5 October 2026

The successful candidate will join the firm as an employee on 5 October 2026. The apprenticeship programme will then commence on 11 November 2026.

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