Visitor Services Assistant

It's starting everyday conversations in magnificent surroundings.

It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.

Every year millions of people from around the world visit Windsor Castle Joining an enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.

Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.

Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours. and in everything you do, you’ll aim for the highest possible standards of visitor care and security.

Key Responsibilities: 

• Provide a warm, professional welcome to all visitors, assisting with tickets, directions, and general enquiries.

• Engage visitors with insightful information about the Royal Collection and Palaces through conversation and guided tours.

• Ensure all areas are clean, safe, and beautifully presented, reporting any issues promptly to maintain high standards.

• Carry out security procedures, including bag searches and cloakroom duties, to protect both visitors and exhibits.

• Support accessibility by offering assistance and services to visitors with disabilities, ensuring an inclusive experience.

• Respond to incidents or emergencies calmly and effectively, following safety procedures and assisting with evacuations when required.

We have full-time positions (37.27 hours per week) and part-time positions available. In your application, please specify whether you would like to be considered for a full-time role, a part-time role, or both.

We recognise that AI tools can be helpful when preparing an application, but we want to hear from you. Please ensure your application authentically reflects your own experience, skills and achievements. For further guidance on Using AI in your application, visit our website Using AI Tools in Your Application: Guidance for Candidates | The Royal Family

• With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.
• You're an exceptional team player, readily adapting in the moment to support others, and remaining calm and proactive even when things get busy.
• You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.
• And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.

This is your opportunity to use your customer service skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.