Membership Officer

We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors, Our Development and Advocacy department generates over £46m revenue annually, plus additional capital funds, and secures the annual Arts Council England grant (currently £23.8m).

The Department's revenue generation and advocacy to Government of the value of our creative sector ensures the RBO can retain the best artists and crafts people, deliver our thriving National Schools' Programme, maintain our beautiful Grade I listed building, deliver on our charitable mission, and continue to produce world class performances.

The Membership Team are responsible for circa £10m income in membership donations, including Gift Aids. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.

To help support the important work for our Members, the team is now looking to hire a Membership Officer to join them. As the primary lead for Friends and Patrons membership administration, the Membership Officer is responsible for overseeing the day-to-day operation of the programme, delivering a high-quality and efficient service to members via telephone, email and post. The role ensures that all membership records, enquiries, transactions and fulfilment activities are processed accurately and in line with compliance standards, while taking ownership of key membership operations, including Direct Debits, renewal communications, Mailing House outputs and website updates to support member engagement and retention.

An ideal candidate will be able to demonstrate:

Experience in a customer-facing environment

Experience of administration using databases, CRM systems and MS Office (Access, Word and Excel), including accurate handling and maintenance of data

Experience delivering a high level of customer care and responsiveness in a fast-paced environment

Experience processing and administering payments, including Direct Debits, with a strong focus on accuracy, compliance and attention to detail

Friendly, confident and professional telephone manner

Strong communication skills with high standard of verbal/written English

Strong organisational skills