Membership Coordinator FTC

Membership Coordinator £31,657.48 per annum (pro rata for a 4 month fixed term contract), Epsom, Surrey

The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

• 40-hour week
• Free staff meals
• Paid birthday day off
• Perkbox discount scheme
• European RAC cover
• Free parking
• Generous pension
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff parties

Purpose of the role:

The role will require a high level of organisation and flexibility. Ability to manage and prioritise a varying workload and a real focus on high quality of service, attention to detail and member care.

Responsibilities

• Become an expert in the history and facilities of the clubhouses, to conduct informative and entertaining individual and group tours of the clubhouse
• Administrate the entire lifecycle of a Full Member from initial membership enquiry to processing and responding to deceased notices, and everything in between.
• Issuing temporary membership cards to reciprocal guests, day passes to candidates on the waiting list and ensuring they adhere to Club rules and by-laws. Provide accurate and up-to-date letters of introduction, and reciprocal club information to our members
• To ensure the information held on the membership database is up-to-date and consistently accurate
• Manage all administrative processes associated with membership renewals, ensuring a smooth and timely transition into the new membership year for all members
• Assist with the preparation and results of the Elections Committee meetings, inclusive of Zoom meetings, and attending various meetings.
• Prepare and attended New Member Welcome Evenings and Activity Group Evenings
• Assist member with accessing the Club website and resolve any possible issues

About you:

• High degree of proficiency with Microsoft Office
• Attention to detail
• Excellent written and verbal skills
• Team player

Club Values:

HEARTS

• Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
• Excellence - Excellence is not an achievement; it is something we strive for every day.
• Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
• Respect - Showing consideration and understanding to our members and colleagues.
• Trust - Acting with fairness, honesty and integrity.
• Sustainability - Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values

What happens next:

• All applications will be reviewed
• Immediate interview dates available.
• The full job description is available upon request and ahead of an interview

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