In Room Dining Order Taker

Department

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will join our Food and Beverage team, reporting to the In Room Dining Manager, with a dotted reporting line to the Assistant In Room Dining Manager. You will work closely with colleagues across the hotel to support a seamless In-Room Dining operation and deliver exceptional service to our guests.

YOUR ROLE

As an In Room Dining Order Taker, you will be the first point of contact for guest and interdepartmental requests. You will support the daily administrative tasks that enable the department to operate smoothly while delivering attentive, engaging and professional service. With excellent attention to detail and a passion for hospitality, you will represent the hotel with confidence and help create memorable experiences for every guest.

HOW YOU'LL MAKE THE PLACE

• Provide clear and concise communication to guests, colleagues and relevant departments, supporting excellent service and smooth operations.
• Demonstrate excellent telephone etiquette, ensuring guest requests and orders are handled accurately and efficiently.
• Maintain up-to-date knowledge of in-room dining menus, hotel outlets and current promotions, confidently answering guest enquiries.
• Use appropriate upselling and suggestive selling techniques to enhance the guest experience and support departmental revenue targets.
• Communicate dietary needs, special requirements and guest preferences accurately to the In-Room Dining team and kitchens.
• Take ownership of guest enquiries and complaints, working to resolve them courteously and satisfactorily while building lasting guest relationships.

COULD THIS BE YOU?

• You are passionate about delivering first-class hospitality and creating exceptional guest experiences.
• You communicate clearly and confidently, with excellent telephone etiquette and listening skills.
• You bring strong attention to detail and can manage guest requests and administrative tasks accurately.
• You have an understanding of culinary and beverage service and an interest in developing your product knowledge.
• You are comfortable using thoughtful upselling and suggestive selling techniques while keeping the guest experience at the heart of every interaction.
• You are supportive, flexible and collaborative, with the professionalism and discretion required when handling guest information and preferences.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel's warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.