IT Infrastructure Engineer

Description

***Applicants must hold a full UK driving licence ***

About Us

Richmond Motor Group are one of the few remaining genuinely family-owned dealer groups in the south. We have expanded to employ 500+ members of staff in multi-franchised dealerships across Hampshire, Surrey and West Sussex.

We are a national Top 50 Dealer Group - and due to our expansion program, we are looking to grow our team further.

On a national level, we are top performers in the franchises we represent and win national awards year in year out, not just based on the numbers of vehicles sold, but equally on the level of Customer Satisfaction we provide for our many Customers.

Our franchises include:

• Portsmouth: Hyundai, MG, Skoda, Suzuki
• Southampton: Hyundai, MG, Skoda, Suzuki, Chery
• Fareham: Geely
• Guildford: Hyundai, MG, Genesis
• Bognor Regis: Hyundai, MG, Chery
• Lymington: Hyundai

We are keen to recruit people who will represent our core values and help us achieve our objective to be the leading family run motor retailer in the UK by providing an exemplary and unique experience, together with the best quality products and services, all driven by the family values at the heart of our business.

The Position

We're looking for an experienced IT Infrastructure Engineer to help maintain, secure and improve the technology that supports our dealerships across the Group. Working closely with our Group IT Manager, you'll take ownership of infrastructure, resolve complex technical issues and help deliver projects as our business continues to grow.

This is a great opportunity for an experienced IT professional who enjoys hands-on technical work, solving problems and improving systems, with a mix of day-to-day support and longer-term projects. As our IT Support Engineer, you'll be:

• Maintaining and improving our networks, including firewalls, switches, wireless networks and connections between sites.

• Providing technical guidance and support to our 1st/2nd Line Support Engineer, helping them develop their skills.
• Providing 2nd and 3rd line technical support across hardware, software, networks and infrastructure.
• Helping deliver infrastructure upgrades, improve network security and integrate new dealership locations.
• Managing system updates, endpoint security and vulnerability fixes to help protect our systems and data.
• Maintaining technical documentation and supporting data protection, compliance and information requests.
• Managing Microsoft 365 services, including Entra ID, Intune, Exchange Online and SharePoint.
• Monitoring system performance and investigating issues before they affect the wider business.
• Supporting email security, business applications, backups and disaster recovery processes.
• Supporting Windows computers, iPads and other devices used across the Group.

Essential Experience, Skills & Qualifications

• Experienced in IT infrastructure, systems administration or 2nd/3rd line support, with at least three years' relevant experience.
• Confident with Microsoft 365 administration, particularly Entra ID, Intune, Exchange Online, SharePoint and Windows Defender.
• Knowledgeable about networking, including TCP/IP, DNS, DHCP, VLANs, routing, switching and VPNs.
• Experienced in managing and troubleshooting firewalls, switches and wireless networks. Knowledge of Ubiquiti, OPNsense or DrayTek would be beneficial.
• Familiar with cyber security, system patching and endpoint protection.
• A confident problem-solver who can manage competing priorities and take ownership of technical issues.
• Able to explain technical information clearly to colleagues without a technical background.
• Organised, approachable and comfortable working independently as part of a small IT team.
• Interested in improving systems and contributing to infrastructure projects.
• In possession of a full UK driving licence and happy to travel between Group locations when required.
• Experience with Barracuda email security, network monitoring, backup and disaster recovery tools, dealership systems or mentoring junior colleagues would also be beneficial.

Benefits

• 30 Days Holiday (including bank holidays) that raises with length of service.
• Private online GP service for employees and their family members.
• Excellent training and career progression opportunities.
• Friends and Family Car Repairs, Servicing, and MOT's.
• Annual Christmas Party & Awards Evening.
• Preferential Car-Purchasing Schemes.
• Internal Monthly Prize Competitions.
• High Street Discounts with Perkbox.
• Recognition and Reward Program.
• Employee Assistance Program.
• Workplace Pension Scheme.
• Employee Referral Bonus.
• Wellness Program.

Richmond Motor Group is committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our employees are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness and not to discriminate on the grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. Richmond Motor Group opposes all forms of unlawful and unfair discrimination. It is our policy to provide a suitable environment for people with disabilities. All reasonable facilities will be provided for staff with disabilities to perform their roles without difficulty or disadvantage. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.