Content Designer

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most.

We're proud to be one of the UK's leading wealth managers, with £113.6bn in assets under management (as of March 2026) and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing.

Role Title: Content Designer

Division: Chief Client Office

Location: London

Contract: 9-month Secondment

Working pattern: Hybrid

About the Role

This is an opportunity to play a key role in improving how clients and prospects understand and engage with Rathbones' products, services and communications. Working across client-facing documents, digital experiences and marketing materials, you'll combine content design expertise with a strong understanding of user needs to transform complex information into communications that are clear, accessible and easy to navigate.

A significant part of the role will involve reviewing and redesigning high-impact client communications such as investment reports, schedules of charges, forms, webpages, presentations and pitch materials. Using Rathbones' Consumer Understanding Framework and FCA Consumer Duty principles, you'll help ensure communications support informed decision-making and deliver good customer outcomes.

You'll work closely with stakeholders, subject matter experts, compliance teams, designers and business leaders to challenge existing approaches, simplify technical content and identify opportunities to improve structure, language, glanceability and overall user experience.

This role is ideal for someone who enjoys tackling complex content problems, influencing stakeholders and creating communications that are both customer-centred and commercially effective.

What you'll be responsible for

• Lead the review, redesign and rewriting of client-facing communications to improve consumer understanding and support better customer outcomes.
• Apply Rathbones' Consumer Understanding Framework and FCA Consumer Duty requirements to assess and enhance existing communications.
• Transform complex financial information into language that is clear, concise and easy for clients to understand.
• Review a wide range of materials including investment reports, schedules of charges, forms, service communications, webpages, presentations, brochures and pitch packs.
• Improve the structure, hierarchy and presentation of content, making recommendations to increase usability, understanding and scan ability.
• Facilitate content reviews and collaborate with stakeholders to challenge assumptions, identify barriers to understanding and agree improved approaches.
• Develop content models, page structures, content patterns and design recommendations that improve comprehension and user experience.
• Develop guidance on adapting templates for users to maintain high standards when customising.
• Ensure content and visual design work together with brand guidelines to effectively to support understanding and engagement.
• Synthesise client feedback from testing into rewrites, and as important input into prioritising changes.
• Ensure all communications are consistent with Rathbones' brand voice, regulatory obligations and accessibility standards.
• Gather requirements from stakeholders on system constraints when developing recommendations for document remediations.

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply

• Significant experience in Content Design, UX Writing, Information Design or Customer Communications.
• Proven ability to simplify complex, technical or regulated content without compromising accuracy.
• Experience reviewing and redesigning customer-facing documents, forms, web content and service communications.
• Skilled at producing both proposition-led content and functional communications, from website journeys and client-facing materials to forms, instructions and service communications.
• Strong understanding of content hierarchy, information architecture and content patterns that improve readability and comprehension.
• Experience working with senior stakeholders and subject matter experts to challenge, influence and shape content solutions.
• Excellent stakeholder management skills.
• Strong writing and editing skills, with exceptional attention to detail.
• Experience working within regulated industries where customer understanding and compliance requirements are critical.
• Ability to balance user needs, business goals and regulatory expectations.
• Experience working with design and collaboration tools such as Figma, PowerPoint and Adobe Creative Suite.
• A collaborative mindset with the ability to build strong relationships across multiple teams, confidently engaging stakeholders and bringing them on the creative journey.
• Excellent organisational skills, a process-driven approach and exceptional attention to detail, ensuring content is delivered accurately and consistently.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance - Individual on joining, family after 1 year's service
• Life assurance - 8 x salary
• Income protection - 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays - purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies - enhanced family leave for parents & carers
• Study support - study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones' and Armed Forces.
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren't just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.