Technical Support Specialist

Job:Office Based Master Technician

Location:Millbrook, Bedford - MK45

Salary:Up to £60,000 basic + 15% bonus potential

Hours:Monday to Friday

We are working with a fast-growing automotive organisation entering and expanding within the UK market, and we are looking to appoint a Technical EV Support Specialist to support vehicle operations.

This is a fantastic opportunity for a technically strong automotive professional with EV experience to take ownership of vehicle quality, diagnostics, and on-site technical support within a high-volume logistics environment.

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The Role

As Technical EV Support Specialist, you will take full responsibility for ensuring all vehicles processed through port terminals meet required quality and compliance standards. You will play a critical role in maintaining operational efficiency, supporting suppliers, and resolving technical challenges on-site.

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Key Responsibilities

• Oversee EV high-voltage safety checks, battery condition monitoring, and controlled charging processes
• Provide hands-on technical support, including diagnostics and complex fault resolution on-site
• Deliver technical guidance and coaching to 3rd party workshop and inspection teams
• Take ownership of urgent vehicle quality issues, ensuring minimal disruption to operations and delivery schedules
• Monitor and manage vehicle rework, repair progress, and defect rectification to meet turnaround targets
• Maintain accurate quality records and warranty submissions via internal systems
• Produce regular performance and fault analysis reports, identifying trends and recommending improvements
• Ensure supplier compliance with processes, standards, and reporting requirements

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About You

• Fully qualified automotive technician with strong hands-on diagnostic experience
• Proven experience working with EVs and high-voltage systems (certification essential)
• Background in OEM, dealership, aftersales, or port operations highly desirable
• Confident using automotive diagnostic tools, OEM systems, and workshop equipment
• Strong Excel skills for tracking, reporting, and analysis
• Able to work independently in a fast-paced, operational environment
• Effective communicator, capable of managing supplier relationships and performance
• Highly organised with strong attention to detail and data accuracy

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What's on Offer

• Basic salary up to £60,000
• 15% annual bonus potential
• Opportunity to join a rapidly expanding automotive business
• Key role with high visibility and impact on UK operations
• Tax-efficient company car (employee contribution of £175 per month)
• Option to add up to 3 vehicles on the company car scheme for family and friends
• Pension scheme: Employee contributes 5%, employer contributes 7%
• Life insurance
• Critical illness insurance
• Hybrid working model
• Excellent long-term career development opportunities