Receptionist & Administrator

On-site in London·Full-time·Added 22 days ago (last checked 27 Oct)

Priory Group

555 open roles

Apply

Our summary

Salary: £26,300 a year
About £1,870 a month after tax.
Work mode: On-site, London
Contract: Permanent, full-time hours

Skills

Pay & benefits

What you'll get

Priory Wellbeing Centre Harley Street
Salary: £26,300 per annum
Hours: Full-time, 37.5 hours per week

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

Birthday Holiday - your birthday as an extra days annual leave
Enhanced maternity pay
Contributory pension scheme
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
Access to development opportunities
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Long service award
Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

The role

Receptionist & Administrator

This is an exciting opportunity to become part of Priory's flagship outpatient wellbeing service, working in a fast-paced, supportive environment alongside experienced mental health professionals.

Located in the heart of London's prestigious Harley Street medical district, Priory Wellbeing Centre Harley Street is Priory's flagship outpatient wellbeing service. We provide expert mental health support for adults, offering access to experienced psychiatrists, psychologists and therapists in a welcoming, modern and professional environment.

What you'll do

As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre.

We're looking for someone who is friendly, proactive and thrives in a busy, customer-focused environment.

Your responsibilities will include

Delivering a warm, professional welcome to patients, clinicians and visitors.
Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
Supporting the wider administration team to ensure the efficient running of the centre.
Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
Building positive relationships with patients and colleagues to provide a seamless, high-quality service.

You can find additional information in the attached job description.

How you'll work

This role operates on a rotating shift pattern, Monday to Friday, covering:

7:45am - 15:45pm
12:00pm - 8:00pm

You'll also work approximately one Saturday every four weeks on a rota basis (10:00am - 5:00pm, subject to change).

Skills & Expertise

Essential for the role

Previous experience in a healthcare or clinical administration role.
Experience working in a busy reception or customer-facing position.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to prioritise a varied workload.
Confident IT skills and experience using multiple systems.
A professional, approachable manner with a genuine passion for delivering exceptional customer service.

If you take pride in delivering excellent service, enjoy working as part of a supportive team and are looking to build your career within a leading mental healthcare organisation, we'd love to hear from you.

About Priory Group

Priory is a leading independent provider of mental healthcare and adult social care, supporting over 24,000 people every year across a network of around 270 locations. The people it supports may have addictions, mental health issues, learning disabilities, autism or one of many other conditions, and it delivers care through roles ranging from nurses, care assistants and support workers to managers and medical specialists.

Its services span addiction treatment, mental health support, eating disorder services, neurodiversity services, residential services, supported living, and both NHS and private healthcare, delivered through inpatient, outpatient and online programmes. Priory also states a goal of embedding a culture of openness, inclusion and trust where colleagues feel they belong, and that every colleague, patient and resident is treated with dignity and respect.