Quality and Compliance Administrator in Manchester

Priory Hospital Altrincham
£26,300 per annum
Full Time - 37.5 hours per week

Priory Hospital Altrincham has an opportunity for a Quality and Compliance Administrator to join our team.

Located in South Manchester, Priory Hospital Altrincham is set within a beautiful Grade II listed building, providing the perfect setting for you to focus on your recovery.

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide administrative support for clinical governance, compliance and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
• Monitor patient feedback and experience, identifying recurring themes and supporting improvements to care, policies and procedures.
• Maintain accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports and incident reviews.
• Coordinate responses to patient complaints and support the Senior Management Team with quality improvement plans, audits and performance monitoring.
• Prepare quality reports and organise Clinical Governance meetings, using data and reporting systems to help maintain high standards of patient safety and care.

You can find additional information in the attached job description.

Essential for the role

• Previous experience in an administrative role.
• Excellent communication, organisational and time-management skills.
• Ability to manage competing priorities and work to tight deadlines.
• Strong customer service skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.

The following experience would be beneficial

• Previous experience in a similar role within a healthcare setting.
• Experience with clinical governance, quality assurance or compliance processes.
• Knowledge of audit processes and quality improvement initiatives.
• Experience supporting complaints handling, incident reporting or investigations.
• Experience managing diaries, coordinating meetings and preparing reports.