Healthcare Assistant

• Healthcare benefits
• Free on-site parking
• 25 days annual leave plus bank holidays
•  Birthday Holiday - Your Birthday as an extra day’s annual leave
• Contributory pension schemeFlexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and private healthcare
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
•  Leadership & management development
• Long service award
• Refer a friend bonus

Key Responsibilities

• Provides practical support and responsive care to patients who require assistance with intimate personal needs such as dressing, bathing and toileting activities ensuring that such activities comply with procedures and the relevant healthcare legislation.
• Observes and monitors the wellbeing of patients ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff/the primary nurse and documented as appropriate.
• Provide specific interventions with patients as delegated by a Registered Nurse and following training and competency attainment. Such interventions include Observation and Engagement with Patients, escorting patients on leave, and being involved in de-escalation and management of violence and aggression.
• Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team.
• Participate in regular ward meetings and attend other meetings as requested.
• To assist in the maintenance of stock levels, including pharmaceutical products.
• To assist in the maintenance of ward cleanliness and tidiness and always adhere to infection control policy and procedures.
• Develops and maintains a good professional relationship with patients, colleagues and visitors responding promptly and courteously to requests and enquiries.
• Help promote and maintain an environment conducive to meeting the needs of the patient / relatives and carers.
• Ensure service users are gaining a quality service that is value for their money.
• To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the ward are greeted and assisted in a welcoming and supportive manner.

Skills & Expertise

• Excellent interpersonal skills and a caring nature
• Empathy, understanding and patience
• Ability to work on your own and as part of a team
• Ability to understand and follow policies and procedure
• The ability to anticipate and respond to challenges
• Competent in verbal and written English
• A healthcare qualification is desirable, but not essential
• To be considered for this role, we require you to have the right to work in the UK.

Essential for the role

• The nature of the role necessitates frequent interaction with staff, patients and visitors on the ward involving the regular exchange of routine information in person and over the telephone. Well-developed observational and listening skills are essential for monitoring the mental, emotional and physical wellbeing of patients.
• Educated to a minimum NVQ 1 or GCSE's in Mathematics and English.
• Understands the need for strict confidentiality
• Basic IT literacy

The following experience would be beneficial

• It would be ideal if you have previous experience gained in a similar role. However, whilst this is valuable, we are looking for individuals who display the right values and behaviours in order to make a difference to people's lives. You should be keen to learn and show compassion to care for the people we support.