Multi-Functional Admin Team Member (Urgent Care)

Company Description

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust

Job Description

NHS Band 2 Salary: £25,272 per annum (based on full time hours)
Contract Type: Permanent
Hours Per Week: Full time 37.5 hrs and various part time - minimum 15 hours (2 x 7.5 hour shift)
Shift patterns you will work will include:

• Early - 07:30-15:30
• Late - 15:30-23:30 or 13:00-21:00
• Night - 23:30-07:30
• D1 - 08:30 - 16:30

30 - 37.5hrs per week - Mix of early, late, night shifts inclusive of 1 full weekend working (Saturday and Sunday), 1 Saturday working, 1 Sunday working, and 1 weekend off.
15 - 22.5hrs per week - Mix of early, late, night shifts inclusive of 2 weekend working either full weekends or either Saturday/Sunday.

We are looking for a dedicated Multi-Function Admin Team Member to join our team within the Urgent Care Group. You will be at the heart of our busy, fast paced areas supporting our clinical staff and ensuring the smooth operation of daily administrative tasks. This role includes working as part of a multifunctional internally rotating team across a variety of roles on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year.

Job Summary

The roles are across the Acute Medical Unit, Medical Same Day Emergency Care (SDEC) and Short Stay Unit which include:

• Inpatient admissions, transfers, and discharges
• Providing reception services for our SDEC and Acute Medical Unit services
• Tracking and filing of patient notes
• General administrative duties
• Data Quality
• Ensure that patients on pathways or time sensitive follow ups are seen within appropriate timeframes to follow up and close DNA's
• Work alongside consultants to bring existing pathways up to date

As our ideal candidate, you should have excellent communication skills, a keen eye for detail, a proactive approach to problem solving and be able to demonstrate resilience. We are looking for team players who can handle multiple tasks, demonstrate flexibility, and are committed to providing outstanding service to both our staff and patients.

This is a high demanding role in a potentially distressing environment and you will be required to participate in lone working. Previous NHS administrative experience is desirable, but not essential as you will undergo full training with the team.

What we can offer you:
In return, we offer a supportive and dynamic working environment where you will gain valuable experience within the NHS. You will have the opportunity to develop your skills in a variety of administrative duties, including data entry, patient coordination, and communication with healthcare professionals. As part of our diverse and dedicated team, you will receive full training and support to ensure your success in the role.

Additionally the post offers access to NHS benefits, and opportunities for career development within the organisation. If you are passionate about making a difference in a healthcare setting and enjoy working as part of a team, we would love to hear from you.

For full job details and person specification please refer to enclosed job description.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026

Smoke Free Policy

All of our hospitals operate a strict no smoking policy. Smoking cigarettes or tobacco products is not allowed on any of the grounds or in any of the buildings run by us. This applies to patients, staff, carers and visitors to Trust premises.

Our goal is to improve the health and wellbeing of everyone we care for and, by making sure that our NHS services are smoke-free, we benefit the health of people who use our services as well as the health of the people who work for us.