Transport Delivery Assistant TRO

We are looking for a full-time Transport Delivery Assistant to join our Traffic Regulation Order (TRO) Team on a permanent basis. You will provide technical and administrative support to help coordinate the TRO process, respond to traffic-related enquiries and support consultations that contribute to the safe and effective management of Portsmouth’s road network.

Reporting to the TRO Lead, you will support the day-to-day work of the TRO Team and the administration of Traffic Regulation Orders. Your responsibilities will include:

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards

Contract: Permanent

Working hours: 37

You will be organised, proactive and customer-focused, with strong communication, numerical and IT skills. You will have experience of providing advice and guidance, building effective working relationships and managing competing priorities.

You should also have:

• Experience of working with customers and stakeholders
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software
• Good organisational and numerical analysis skills
• The ability to work independently and as part of a team
• A creative and practical approach to solving problems and improving transport services
• A commitment to delivering excellent services and continuous improvement for Portsmouth residents

For full details of the role please review the job profile attached below.

Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office minimum 2 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. / This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application. 

We are not able to offer sponsorship for this position.

• Portsmouth City Council Candidate Guide.pdf
• Transport Delivery Assistant TRO 112026.pdf - Job profile