Service Desk Analyst

The Vacancy

Service Desk Analyst

Location: Rushmere
Department: IT - Pilgrim's Europe

We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high‑quality, customer‑focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.

What You'll Do

• Provide first‑class IT support across incidents and service requests
• Manage and prioritise tickets within agreed SLAs
• Resolve issues at first point of contact wherever possible
• Support major incidents and VIP requests
• Maintain accurate ticket updates, categorisation and ownership
• Contribute to service improvements and knowledgebase content
• Work closely with wider IT teams to ensure seamless support

What You'll Bring

• Strong customer service and communication skills
• Experience in an IT or technical support environment
• Calm, professional approach in fast‑paced situations
• Analytical mindset with strong problem‑solving skills
• A flexible, positive team‑player attitude
• IT qualifications or ITIL experience (desirable)

Our Story

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

Rewards & Benefits

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance