Business Analyst (Software)

On-site in Handforth·Full-time·Added 19 days ago (last checked 7 Oct)

Pets at Home

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Overview

Job details

£45,000 - £50,000 a year
Gross, as stated in the ad.
About £2,990 - £3,290 a month after tax.
Full-time
Per the ad.

Requirements

Work on-site in Handforth
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

Skills

Requirements

What we're looking for

2-3 years' experience as a Business Analyst
A strong understanding of business processes and how to capture them
Experience working in agile teams (Scrum, Kanban, SAFe etc.)
Confident writing user stories and defining acceptance criteria
Great communication skills - you can explain things clearly to anyone
Comfortable adapting to change and juggling multiple priorities
A focus on delivering meaningful value for customers and colleagues

Nice to have

Even better if...

You've worked in retail, ecommerce or an omnichannel environment
You've worked across multi‑disciplinary squads
You're familiar with CI/CD practices
You've used tools like Avion, Azure DevOps or Figma

The role

We're looking for a Business Analyst who's passionate about turning complex challenges into simple, meaningful solutions. If you love collaborating, asking great questions, and shaping products that truly help colleagues and customers, this could be your next step.

What you'll do

As part of a cross‑functional product squad, you'll work hand‑in‑hand with Product Owners, Developers, Designers and Testers to bring ideas to life. You'll help us understand business needs, map journeys, spot opportunities for improvements and translate these into clear, actionable requirements that support brilliant digital experiences - whether that's in store, online or for our colleagues.

Explore business and customer challenges to find opportunities for improvement
Analyse risks, impacts and benefits so teams can make the right decisions
Collaborate with stakeholders across Pets to uncover and refine requirements
Create clear, friendly and useful documentation that brings processes to life
Work with Product and Engineering leads to prioritise and plan work
Break requirements into story maps, features and user stories that are ready for development
Write high‑quality user stories with crystal‑clear acceptance criteria
Support refinement, sprint planning, bug triage and squad ceremonies
Validate solutions with stakeholders to ensure they deliver real value
Help colleagues prepare for change with business readiness support
Champion agile methods and help strengthen our ways of working
Spot opportunities to improve team performance and collaboration

About Pets at Home

Industry: Retail
Website: petsathome.com

In their own words

About the company & team

You're curious, open‑minded and love learning.
You ask great questions, think critically, and get excited about solving problems.
You enjoy collaborating, building relationships and helping teams do their best work.And above all - you want to make a positive difference.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

All open roles at Pets at Home