Shop Manager

Salary/Benefits: Competitive (with the opportunity to earn an extra quarterly bonus)

Contract: Permanent

Hours: Full Time

Hours per week: 42.5

Role Overview

Our PAUL Shop Managers lead the day-to-day running of the shop with confidence, efficiency and passion. You'll inspire and develop a highly trained team, deliver exceptional service standards, and proactively drive both sales and profitability. As a guardian of the PAUL brand, you'll ensure every customer enjoys an outstanding experience while upholding all operational standards and company guidelines.

Main Responsibilities

• Deliver business strategies in collaboration with key departments
• Identify opportunities to maximise revenue while consistently controlling costs
• Ensure the team delivers exceptional customer service and outstanding product quality at all times
• Build, motivate and develop a high-performing team with clear goals and strong engagement
• Protect the health, safety and wellbeing of all customers and team members
• Represent PAUL UK with professionalism, pride and the highest brand standards

What We Offer as Part of the PAUL UK Family

• Flexible working hours
• Two months of structured training from your very first day
• A birthday cake to share with your team or enjoy at home
• Clear progression pathways, including our *Highflyers Programme* for ambitious Managers
• Free food item during your shift (plus 50% off when you're not working)
• Access to our Healthcare Scheme
• Early wage access through Stream
• Refer-a-Friend incentive scheme
• Employee Assistance Programme offering counselling, financial support and wellbeing guidance
• Nest Workplace Pension
• Interest-free travel loan in partnership with Forest Bikes
• 33 days holiday

What We're Looking For

We're searching for exceptional leaders who are passionate about high-quality food, great coffee and delivering brilliant customer experiences. You'll bring strong communication skills, high operational standards, commercial awareness and a collaborative mindset to every shift. If you love leading people and creating a positive culture, we'd love to hear from you.

About PAUL UK

PAUL began as a small family bakery in Lille, France. Since arriving in the UK in 2000, we have grown into the world's local French bakery, known for artisanal products and warm, authentic customer service. Throughout our growth, one thing has never changed: our belief that our people are the heart of our success.