Receptionist / OOH Coordinator

On-site in Headington·Part-time·Added yesterday (last checked 11 Nov)

Oxford Health NHS Foundation Trust

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Our summary

Work mode: On-site, Headington
Contract: Permanent, part-time hours

Skills

The role

Job overview

Are you looking for a change of pace in your admin work? Would you like to support patients and staff in a friendly environment?

We're seeking a part-time receptionist to join the Warneford Out of Hours Reception team.

You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.

The role works on a shift pattern of the following over 30 hours, worked over the following shift pattern: 06:00-14:00, 09:00-17:00, 14:00-22:00 & 22:00-06:00.

Main duties of the job

Provide professional and efficient service to staff, patients, and the public during working hours and incorporate the Out of Hours role using communication equipment and information systems during night shifts
Perform general office tasks including responding to email and phone enquiries, taking and recording messages accurately, and following Trust procedures and protocols.
Operate the Trust's switchboard, answer incoming calls, and transfer callers appropriately using provided tools
Input and maintain the Out of Hours on Call Rota system, support the Estates and Facilities Helpdesk out of hours, and ensure calls from SMS are dealt with efficiently
Undertake training in new skills required for the effective operation of the Coordination Centre and maintain those skills in line with supervision and appraisal

The ability to travel independently between sites within the Trust is essential for this role.

Working for our organisation

Please note that this role will require us to undertake a DBS check as a part of your onboarding.

Give yourself the best chance of success by reviewing our Applicant Guide before applying. Your supporting statement should clearly demonstrate how you meet the essential criteria for the role.

Oxford Health delivers physical, mental health and social care services across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our vision is "Outstanding care delivered by an outstanding team", and our values are Caring, Safe and Excellent.

We are proud to offer a supportive working environment with opportunities for career progression, learning and development, generous annual leave, pension benefits, wellbeing initiatives and staff networks

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.