Property Moving Assistant

Salary: Competitive Basic Salary + Bonus

• Competitive basic salary.
• Performance-related bonus.
• Monday to Friday working hours - no weekends.
• The opportunity to be part of one of the UK's most innovative property technology businesses.

If you're looking to join a business that's changing the home-moving industry and want to play a key role in delivering an outstanding customer experience, we'd love to hear from you.

As a Property Moving Assistant, you'll become the central point of contact throughout the home moving journey, managing property transactions from offer agreed through to completion.

Working closely with buyers, sellers, estate agents, mortgage advisers and conveyancers, you'll proactively manage every stage of the transaction, keeping all parties informed while identifying and resolving any issues that could delay completion.

This is a fast-paced role where no two days are the same. You'll thrive if you enjoy building relationships, solving problems and delivering an exceptional customer experience.

• Manage a pipeline of property transactions from offer through to completion.
• Build strong relationships with buyers, sellers, estate agents, conveyancers, mortgage advisers and other key stakeholders.
• Keep clients fully informed throughout their home-moving journey.
• Proactively identify and resolve issues that could delay transactions.
• Liaise with internal departments to ensure a smooth customer experience.
• Maintain accurate records and update internal systems.
• Deliver outstanding customer service at every stage of the process.
• Promote and introduce customers to OneDome's HomeBuyer Service and other relevant products where appropriate.

Location: Cardiff (Office Based)

Hours: Monday to Friday working hours

We're looking for someone who is:

• Passionate about delivering exceptional customer service.
• Highly organised with excellent attention to detail.
• Able to manage multiple cases and priorities simultaneously.
• A confident communicator with excellent verbal and written communication skills.
• Proactive, resilient and solution-focused.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• A real team player who enjoys building strong relationships.

• Estate agency or sales progression experience.
• Property, mortgage or conveyancing industry experience.
• Customer service or account management experience.
• Sales experience in a target-driven environment.
• Experience managing multiple customer cases or projects.