Operational Support Officer

• Experience of leading and motivating teams to deliver high-quality services and achieve performance targets in a fast-paced environment.
• Strong communication and stakeholder engagement skills, with the ability to build effective working relationships and collaborate across teams.

• Ability to plan, prioritise and manage workloads effectively, providing clear direction and support to achieve successful outcomes.

• Experience of identifying opportunities for continuous improvement, implementing changes to enhance service delivery, and supporting others through change.

• Ability to use data and insight to inform decisions, maintain data accuracy and security, identify data quality issues, and make timely, evidence-based recommendations.

£28,138

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences. If you are currently in the UK on a time-limited visa, it must have at least 18 months remaining at the point of application.

To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Digital Services Directorate Risk and Assurance team plays a vital role in safeguarding the organisation by managing risk and assurance activities. The team identify and assess risks that could impact objectives, develop frameworks and policies for consistent risk management, and monitor and report risks to senior leaders. The team provides assurance that processes, controls, and compliance measures are effective and are working as intended, while supporting audits and governance activities to maintain accountability and transparency. The team ensures risk and assurance information is accurate and reliable to enable confident decision making, helping the organisation achieve its goals. In this essential role, you'll support the team that safeguards our organisation's ability to produce the statistics that matter most to society. You'll be responsible for operational management activities, gathering management information, coordinating meetings and documentation, and ensuring our risk and assurance processes run smoothly.

The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The Operational Support role can have a wide range of responsibilities and will require the ability to support the team leads and wider teams in the day-to-day activities. You will be responsible for administrative tasks, operational management, improvement of processes and ensuring effective running of operational services and delivery.

• Using software and resources as a management tool to support production of MI and informing key stakeholders.
• Completing and reviewing information, to ensure it follows standard operation procedures.
• Responsible for agenda coordination, meeting schedules and distribution of notes & actions, ensuring the key actions are followed up and monitored through agreed systems.
• Build and maintain good working relationships across forums to provide support.
• Coordination of team shared mailboxes and organising the associated SharePoint sites as a site owner.
• Managing and editing user access for systems and SharePoint.
• Cross checking data and information to ensure work is accurate, query resolution where required.
• Assist with implementation and transition to new systems.
• Taking notes and prepare documentation for ad hoc meetings as required.

Permanent

Full-time, Job share, Part-time, Compressed hours

The locations for this role are Titchfield, Newport, Darlington, London and Manchester.

This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose. The postholder will be expected to contribute to the organisation's overall 40% office attendance, in line with business and role requirements.

Due to workforce controls you can only select Manchester / London / Darlington if you are an existing ONS employee contracted to that location. If you are not contracted at one of these sites, these options are not available to you.

Applicants who select a location they are not eligible for will be removed from the recruitment process and will not be considered for alternative locations.

The induction process for the role will be conducted in person.

484303

Executive Officer

Operational Delivery

1

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together

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