SOC Team Lead

• Eligible for UK SC clearance.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

As a Security Operations Team Lead, you will oversee the day-to-day operations of the Security Operations Centre (SOC). You will lead a team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines.

• Manage and oversee SOC operations and delivery of managed security services to clients.
• Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution.
• Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments.
• Serve as the escalation point for client concerns and day-to-day operational issues.
• Conduct regular reviews and contribute to client reports and communications.
• Coordinate and manage incident response efforts in collaboration with senior SOC staff and technical teams.
• Ensure timely detection, escalation, containment, and resolution of security incidents.
• Support post-incident reviews and help implement recommendations for continuous improvement.
• Lead and mentor a team of SOC analysts, providing regular feedback and training.
• Organise team schedules to maintain 24/7 SOC coverage (if applicable).
• Promote knowledge sharing and adherence to operational playbooks and standards.
• Identify opportunities to streamline processes and improve SOC effectiveness.
• Support implementation of tools and automation to enhance detection and response.
• Assist with operational maturity assessments and track metrics like MTTD and MTTR.
• Work with internal stakeholders and technical teams to ensure smooth service delivery.
• Provide input into customer-facing documentation, such as incident summaries and operational dashboards.
• Maintain awareness of emerging threats and ensure appropriate measures are taken.

• Reduction in MTTD and MTTR.
• Adherence to SLA and KPI targets.
• Client satisfaction and feedback scores.
• Team performance and skills development.
• Operational compliance and audit readiness.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today