Service Delivery Officer L4 - Adults Service Support

Contract Type: Fixed Term for (2 years)

Working Hours: Full time 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £29,542 (Level one) rising to £32,046 (Level 4) per annum (pro rata for part-time)

Location: Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham, NG11 8EW

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Lead the development and refinement of business processes and systems within the Adult Support hub team supporting Whole Life Disability, ensuring optimal use of hardware, software and telephony systems to meet evolving service requirements and improve outcomes.

To provide a comprehensive, proactive and efficient personalised support service to internal and external customers across Nottingham City Council.

About You

The ideal candidate will have

• Provide the first point of contact of escalation taking over more difficult administrative duties, enquiries and referrals as well as more challenging customers.
• Prepare and produce detailed reports and presentations with minimal supervision, ensuring they are accurate, well-written and timely.
• Provide support, guidance and mentoring to colleagues in managing stakeholder relationships, ensuring effective communication and collaboration with key stakeholders.
• To provide advice and guidance for customers, colleagues and partners regarding services, policies and procedures, for the specified service the team supports. Apply a working knowledge of relevant legislation to ensure advice is appropriate and compliant.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

• A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk

Closing Date: 20th November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.