Regional Customer Service Support Administrator

Do you want to help power your career and be part of an evolving energy industry?

We are looking for an enthusiastic customer service support administrator to be part of our team which we describe as 'the engine room' to our organisation. If you are a team player with a positive attitude and a passion for delivering a 10/10 experience for your customers, we would love to hear from you.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region's needs now and in the future.

Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.

You will be responsible for general admin duties to support our business and our internal and external customers.

Along with a competitive salary of between £25,933 - £26,617, we also offer great benefits such as;

• Enrolment into our pension scheme
• 25 days holiday plus bank holidays

We're excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we'll be in touch.

Our team are responsible for a varied range of essential tasks:

Key Responsibilities

The successful candidate will be accountable for:

• Processing purchase orders and service provider payments
• Working on our in-house systems and applications and utilising all Microsoft office products
• Database management and record keeping
• Liaising with internal colleagues, contractors, local authority and customers
• Production of documentation/work instructions
• Identifying new and improving current processes to support our colleagues and customers
• Building strong relationship across our teams
• Supporting our customers face to face during powercuts

Key Competencies

• Team Working
• Planning & Organising
• Time Management
• Knowledge of IT systems and data inputting
• Communication and customer service skills
• Dynamic and proactive, ability to respond to the needs of our customers

Qualifications and Attributes

Essential Qualifications and Experience

• Minimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2

• Strong IT skills including Microsoft Office

Desirable Qualifications and Experience

• Understanding of the power distribution network
• Experience of Oracle systems would be an advantage, but not essential as full training would be given

Click here to apply today

Visit northernpowergrid.com/careers to find out more about this and other career opportunities.

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, religion or belief, pregnancy or maternity, age or disability, in accordance with the Equality Act 2010. We are committed to providing a safe, respectful, and inclusive workplace for everyone. We operate a zero-tolerance policy towards any form of harassment, discrimination, bullying, or victimisation whether verbal, physical, written, or online.