(Test) Field Service Engineer - Remote

Summary

We are seeking a dedicated Field Service Engineer to join our team in Manchester, specialising in the fast-moving consumer goods (FMCG) sector. This permanent, full-time role is crucial for ensuring the optimal performance of our equipment and systems at client sites. The successful candidate will play a key role in maintaining customer satisfaction through effective service delivery and technical support.

Responsibilities

• Install, maintain, and repair equipment at customer locations to ensure optimal performance.
• Conduct regular inspections and preventative maintenance on machinery and systems.
• Provide technical support and training to customers on equipment usage and maintenance.
• Diagnose and troubleshoot equipment issues, providing timely solutions.
• Document service activities and maintain accurate records of work performed.
• Collaborate with the sales team to identify opportunities for service improvements and customer satisfaction.
• Stay updated on industry trends and advancements in technology relevant to FMCG.

Qualifications

• A relevant technical qualification, such as a diploma in engineering or a related field.
• Proven experience in a field service role, preferably within the FMCG industry.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills to interact effectively with clients.
• A valid UK driving licence and willingness to travel to client sites as required.
• Basic knowledge of electrical and mechanical systems.