Subscription Telephone Sales Executive

If you have experience in customer-based positions, are a great conversationalist and have an interest in Media we would love to hear from you.

• 25 days holiday + bank holidays + your birthday off
• Holiday buy scheme for extra flexibility
• Structured career progression & ongoing training
• Pension plan
• Employee Helpline counselling and advice
• Perks & discounts including: 
  • Gym membership
  • Cycle to Work scheme
  • Eye care
  • Retail discounts
• Team building days & annual volunteer charity day

Are you someone who is looking for a new challenge whilst reducing your working week? If so, this may be the perfect role for you. We are looking for someone with excellent communication skills, who is a strong listener and great at identifying how they can improve our customers' experience.

• Talking through subscription benefits with customers.
• Building rapport and maintaining a positive customer experience.
• Discussing promotional opportunities where appropriate.
• Ensuring customers get the best value from their newspaper and magazine subscriptions.
• Working effectively as part of a small team in a telephone‑based environment.

Subscription Telephone Sales Executive
Office-based: Basildon, Essex
25 hours per week, Monday to Friday
1:30 PM to 6:30 PM

• Customer Expertise - Ideally, telephone or customer-facing experience, preferably in subscriptions, publishing, or media, but not essential.
• Resilience and Persuasion - Comfortable with challenges, committed to delivering a great customer experience, and skilled at turning interest into commitment.
• Great Communicator - Able to build rapport easily, with strong general knowledge and the ability to engage a wide range of customers.
• Passion for Media - Understanding the value of quality journalism and enthusiasm for promoting products that inform and inspire.