Sales Advisor

Sales Advisor

Job Purpose:

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise.

You'll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me.

You will inspire our customers to look good and express themselves with the latest fashion wherever

and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Accountabilities and Responsibilities:

CUSTOMER

You'll help inspire our customers to look and feel good by delivering our service techniques

You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do

We're Omnichannel, which means we don't just sell products in store, but online as well, through our App and website so if a customer can't find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand

You're passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners

We want all our stores to look great and be easy to shop. You'll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us

TEAM

You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice

We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential

You'll be able to work collaboratively to deliver our Retail Strategy

GROWTH

You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)

Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness

You will be aware of store targets and show a determination to exceed these

You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures

You'll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs

You will fulfil your responsibility to remain compliant with all Mandatory Training Modules

Skills and Knowledge:

You're confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time

You understand who the core customer is that shops within your local market

You're passionate about fashion and clothes, and you stay up to date with the latest trends

Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same

You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player

You'll have a keen eye for detail in maintaining great store standards

Previous experience in retail is desirable but not essential

Key Relationships:

Store Manager

Supervisor

Wider Store team

Local New Look store

About the role:

We are looking for a sales advisor to take on an 8 hour role. This will be two 4 hour shifts a week, with opportunities to take overtime when applicable.