Discovery Optimisation Assistant

Who you are:

Team player with strong organisational and communication skills

Customer-focused, commercially aware, and passionate about eCommerce

Adaptable, proactive, and thrives in a fast-paced environment

Self-motivated, detail-oriented, and accountable for accuracy and delivery

Analytical mindset with a curiosity for trading performance and optimisation

Prior experience using CMS platforms to deliver onsite content and merchandising updates

Competent in Excel for reporting and analysis

Basic understanding of SEO, site search, and navigation principles

Familiar with reporting tools and dashboards for monitoring product and site performance

Comfortable managing files, documentation, and process updates across teams

40% staff discount plus friends & family discounts throughout the year

Access to our reward platform for external discount and offers

Private pension scheme

Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you

All employees are covered by our life assurance policy from day one

Unlock extra leave with our buy more holiday scheme.

Celebrate YOU! Enjoy an extra paid day off on your birthday each year

Enhanced maternity, paternity and adoption leave, and shared parental leave.

Spread the cost of your commute with interest-free season ticket loans

Do your bit for the environment and save money with our Cycle2Work scheme

We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

The Role: (2 Days In Office)

This role plays a key part in driving onsite conversion and optimising product discoverability through effective site merchandising. It supports the Discovery Optimisation Specialists to uphold site standards and enhance the customer journey, while managing ad-hoc business queries related to discoverability and performance. The role also oversees enrichment, ensuring products are live promptly, accurately categorised, and contributing to an engaging, conversion-focused site experience.

What you'll be doing:

Lead the accurate categorisation, classification, and tagging of products to ensure a consistent, conversion-optimised site experience.

Merchandise product pages for maximum visibility and performance, leveraging both manual and algorithmic placements.

Run and share key availability and "stock not online" reports, providing insight to stakeholders and guiding go-live priorities.

Conduct daily site checks, document issues, and drive timely resolution to maintain a seamless customer journey.

Deliver onsite updates across categories, SEO links, search, and navigation in line with trading and optimisation priorities.

Support offer and full-price launches, ensuring all onsite elements are delivered accurately and on deadline.

Contribute to competitor analysis and weekly performance reporting to inform ongoing discovery optimisation.

Maintain and enhance ecommerce briefs with relevant discovery inputs including CTAs, links, and tagging.

Use CMS systems to execute onsite activity and ensure all related training documentation is current and comprehensive.

Manage file transfers and communication with the Capita offshore team, ensuring accessibility, task alignment, and prioritisation.

Escalate BAU or technical issues to IT and Accenture to safeguard business continuity.