Business Systems Support Assistant

Who We Are

About Network Rail...

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.¿Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments¿click here.¿We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit¿Evenbreaks Career Hive¿for advice on accessibility support.

If you're ready to make a real difference, we'd love to hear from you

Some of our great benefits

• We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

• Flexible/hybrid working arrangements considered

• Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell day

• Discounts at selected stations with your Network Rail pass

• Defined benefit pension scheme

• 75% off leisure train tickets for you and your dependents (subject to T&Cs

• Interest-free travel loan for train and car park season tickets

• Volunteer leave to make a positive impact

Plus more....

Vacancy Details

Duration: 12 month fixed term contract 16th November 2026 - 16th November 2027

Location: The Quadrant:MK, Milton Keynes

Band and salary: Band 5, £28,500

About the role

What will you be doing?

1. Provide support and guidance to internal and external system users, including triage, problem analysis, resolution and training.
2. Manage customer enquiries received through multiple channels, including the ticketing platform, telephone, email and live chat.
3. Maintain accurate support records, assigning and escalating tickets to other teams or suppliers where required.
4. Complete account administration activities relating to system access, security and licence management.
5. Produce and coordinate clear user and system communications.
6. Maintain application reference data through regular updates, bulk changes and uploads, ensuring its accuracy, completeness and integrity.
7. Create, transfer and validate data within and between systems.
8. Create and maintain knowledge articles for technical support teams and end users.
9. Monitor and report on system performance, availability and usage.
10. Support the identification and implementation of new systems, system enhancements and continuous improvements, including user acceptance testing.

Your experience and skills

Essential

• Good communication skills and attention to detail, written and verbal
• Customer focussed approach with the ability to communicate with stakeholders at all levels
• Strong analytical, critical thinking and problem-solving skills
• High level of IT literacy; competent in handling and manipulating data for queries and pivot tables / charts
• Familiarity with web-based applications
• Experience of working in a business support environment, managing multiple work streams and correctly assigning priorities
• Demonstrates a proactive approach to learning, with the ability to quickly grasp new skills and concepts to adapt to evolving technologies and business needs

Desirable

• Experience in a technical or systems related environment
• Experience of Salesforce, Azure, SQL
• Knowledge and understanding of business processes around supply chain and logistics, commercial and procurement and asset management
• Relevant ICT qualifications or certifications that demonstrate technical competency.

Additional Information...

Contact: RSResourcing@networkrail.co.uk If you have any questions or reasonable adjustments.