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Customer Communications Assistant

On-site in Manchester·Part-time·Added 21 days ago (last checked 7 Oct)

Network Plus

178 open roles

Overview

Job details

  • £10,600 a year

    Gross, as stated in the ad.

  • Permanent contract

    Part-time.

Requirements

  • Work on-site in Manchester

    No relocation package mentioned.

Pay & benefits

We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.

The role

We're looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community. The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire. This is a customer facing role and an important step in providing our customers with a continued positive customer experience.
Key Responsibilities
  • Ensure letters are delivered securely and to the correct properties
  • Engage politely and professionally within local communities
  • Report access issues or concerns back to the central team
  • Drive and use a company van safely and responsibly
  • Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.
This is a part time role, working Thursday, Friday and Saturday.
Skills & Expertise
  • Full UK driving licence
  • Confident using a smart phone for routes and reporting via an app
  • Comfortable working independently
  • Reliable, punctual and trustworthy
  • Able to communicate clearly and politely with members of the public

Desirable (but not essential)
  • Previous delivery, postal, courier or field-based work
  • Customer service or public facing experience

About Network Plus

Network Plus is a specialist infrastructure services group that designs, builds and maintains complex utility and infrastructure assets across water, wastewater, power, gas, transport, fencing, district heating and vegetation management. Working in partnership with leading utility providers, it combines skilled people, strong governance and a safety-first culture to deliver both planned capital works and rapid-response delivery.

The Network Plus Group also comprises Go Traffic Management (GTM), Littlewood Group, Environmental Solutions Plus and Claret Civil Engineering, with a joint headquarters in Worsley, Greater Manchester. The group emphasises sustainability, health, safety and wellbeing (with ISO 45001, ISO 14001 and ISO 9001 certifications), and customer service at the heart of its delivery.

Headquarters
Worsley, Greater Manchester, United Kingdom
In the UK
Worsley
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