Network Operations Team Leader

Network Operations Team Leader

We're looking for an experienced and motivated Network Operations Team Leader to help shape the future of our 24/7 Network Operations Centre.

This is an exciting opportunity for someone who enjoys bringing out the best in people whilst maintaining high operational standards. You'll lead a team of talented engineers, support customer and operational escalations, and play a key role in creating an environment where people can learn, develop, and deliver great outcomes for our customers.

As a Network Operations Team Leader, you'll create the conditions for your team to succeed.

You'll:

• Lead a large team of NOC engineers in a 24/7 operational environment, supported by established shift structures and a collaborative leadership team.
• Provide guidance and direction during operational incidents and customer escalations, ensuring issues are managed effectively through to resolution.
• Create a culture of ownership, collaboration, learning, and continuous improvement.
• Ensure high standards of ticket quality, customer communication, documentation, and case management.
• Support engineers with their development through regular coaching, feedback, and development planning.
• Manage team performance, attendance and engagement, helping individuals achieve their potential.
• Oversee shift rotas, holiday planning, and resource allocation to ensure effective operational coverage.
• Work closely with colleagues across Operations, Engineering, Service Delivery and external partners to improve customer outcomes.
• Use operational insight and performance data to identify opportunities for improvement and drive positive change.
• Deputise for the Senior Network Operations Manager when required.

Base location: Havant Office (this is an office-based role and the successful candidate will be expected to work from our Havant office on a daily basis)
Working Pattern: Permanent full time 37 hours

We're looking for someone who:

• Has experience within a NOC, telecommunications, technical operations, service desk, MSP, or similar operational environment.
• Enjoys leading, motivating and developing others, drawing on significant experience of leading large and diverse teams.
• Has a good understanding of network and telecoms technologies and feels comfortable engaging in technical discussions.
• Can confidently manage incidents, escalations, and competing priorities.
• Understands the importance of quality, consistency, and delivering a great customer experience.
• Builds positive relationships and communicates effectively with a wide range of stakeholders.
• Takes a proactive approach to improving processes, ways of working, and team performance.
• Creates an inclusive, supportive environment where people can thrive.