Change, Configuration & Release Analyst

Essential

• Experience working within an IT Service Delivery Environment
• Strong communication and stakeholder management skills.
• Ability to coordinate tasks and priorities across multiple teams.
• Strong organisational skills and attention to detail.
• Experience using Microsoft Office applications, including Excel.
• Ability to follow defined processes and work in a structured environment.
• Eligibility to undergo UK Security Clearance and NPPV3 screening.

Desirable

• Exposure to Change Management, Release Management or IT Service Management activities.
• Knowledge of ITIL principles or Service Delivery processes.
• Experience working within a regulated or security-conscious environment.
• ITIL v4 certification.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

This position requires you to either currently have national security vetting clearance at the Security Check (SC) level or higher, Non-Police Personnel Vetting (NPPV) Level 3, or the ability to gain Enhanced Security Clearance in addition to the Baseline Personnel Security Standard.

We're looking for an organised and proactive individual to join our Change, Configuration & Release team within IT Service Delivery.

This is an excellent opportunity for someone with experience in Service Delivery, IT Operations, IT Support, Service Desk, Project Coordination or a similar environment who is looking to develop a career in IT Service Management.

Previous Change or Release Management experience is beneficial but not essential. We are looking for someone with strong stakeholder management skills, a keen eye for detail and the ability to coordinate activities across multiple teams.

This role is based on a hybrid working arrangement from our Hartlepool office.

• Coordinating and managing Change requests throughout their lifecycle.
• Reviewing requests to ensure all required information has been provided.
• Supporting Change planning and implementation activities.
• Facilitating Change-related meetings and documenting outcomes.
• Liaising with internal teams and customers to ensure smooth delivery of Change activity.
• Monitoring upcoming Releases and helping assess readiness, dependencies and potential risks.
• Producing reports and maintaining accurate records.
• Identifying opportunities to improve processes and ways of working.
• Providing guidance and support to stakeholders on Change Management processes.

This role offers the opportunity to build experience within IT Service Management while working alongside experienced professionals in Change, Release and Service Delivery. Whether you already have exposure to Change Management or are looking to take the next step in your IT career, we'll provide the support and development needed to help you succeed.