Relationship Manager - Small Business

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

You will be responsible for developing, managing, and expanding a portfolio of business customers, typically, ranging in borrowing from £75k to £500k with turnover less than £6.5m.

A key focus is placing customers' interests at the centre of every interaction, providing excellent service, and collaborate with other Specialist Departments, identifying appropriate cross‑selling opportunities that meet customer needs, while maximising income for us. Role holders will support customers in their day‑to‑day banking needs and solve complex queries where required, in a timely fashion.

The position requires ongoing monitoring and analysis of financial data, alongside meetings with customers to understand performance, processes, and risk. This includes identifying early signs of financial stress and vulnerabilities, taking timely action, and ensuring full compliance with internal policies, procedures, and FCA regulations.

Contribute towards the team's financial performance objectives, developing strong relationships with existing customers and onboarding new customers, providing lending solutions and securing new deposit arrangements.

As a minimum, you'll have experience in managing and/or servicing customers and building strong customer relationships.

• The ability to interpret financial statements and business performance data to identify opportunities and potential risks
• An understanding of banking financial products and services, and an awareness of credit, risk, compliance, governance practices.
• Good interpersonal skills, both written and verbal
• The ability and experience to cope with high work demand, and multiple and continually challenging situations

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.