Financial Crime Controls Consultant

The minimum requirements for this role are:

• You have experience in NBS fraud operations, risk, controls, audit, or a related financial services environment, with a strong understanding of governance and control frameworks

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• You're comfortable assessing risk and impact, documenting decisions clearly, and working within established issue management and audit processes
• You collaborate well with stakeholders across different teams and disciplines, contributing constructively to shared objectives and problem-solving
• Have supported transformation, including new processes, tools, or technologies, while ensuring control standards are maintained
• Have delivered safe, compliant, customer-focused outcomes and maintaining high standards in everything you do

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

In this role, you'll be responsible for supporting a strong and sustainable fraud control environment by monitoring control performance, analysing trends, and identifying emerging risks or weaknesses. You'll assess risk and impact across operational activity and change initiatives, escalating potential customer, regulatory, or business impacts to appropriate risk partners and stakeholders. Working closely with Fraud Ops, Change, and Technology teams, you'll contribute to the safe delivery of change by ensuring controls, Management Information (MI), and risk mitigations are designed, embedded, and evidenced. You'll also support effective issue management, including preparation for 2nd and 3rd Line reviews, maintaining high standards of control documentation, and sharing knowledge and artefacts to ensure operational resilience.

To succeed, you'll apply a control-focused, analytical mindset to your work, taking ownership of identifying issues, understanding root causes, and following actions through to completion. You'll be comfortable working in a regulated environment, assessing risk, documenting decisions clearly, and raising concerns confidently when standards or controls may be compromised. You'll demonstrate a willingness to embrace change, adopt new tools or processes, and contribute ideas for improvement, which will help you succeed, alongside a genuine commitment to delivering safe, customer-focused outcomes.

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.