Business Intelligence Specialist

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

You will take a data-led and insight-driven approach to understanding workforce trends, organisational challenges and emerging people risks.

You will analyse people data to identify trends, patterns, correlations and emerging organisational issues while developing hypotheses from business questions and conduct analysis to test and validate findings.

Partnering with stakeholders to frame problems, challenge assumptions and identify root causes will be a key responsibility as will leading deep-dive analytical reviews exploring risk profiles, behavioural trends, organisational hotspots, outcomes, effectiveness of interventions and wider cultural indicators.

You will integrate multiple datasets to create richer insights and evidence-based recommendations while producing compelling visualisations, dashboards and insight packs using Power BI, Microsoft Copilot and other analytical tools.

As a minimum, you will have/be:

• Strong experience analysing complex datasets to identify trends, patterns, risks and opportunities.
• Experience developing hypotheses, conducting investigations and validating findings through quantitative and qualitative evidence.
• Strong data storytelling and visualisation skills.
• Experience using Power BI, Microsoft Copilot and Microsoft 365 tools to generate insights and communicate findings.
• Excellent stakeholder engagement and influencing skills.
• Experience translating data into clear business recommendations that support decision making.
• Advanced Excel and data analysis capability.
• Strong critical-thinking, problem-solving and root-cause analysis skills.
• Excellent written, verbal and presentation skills.
• Curiosity, commercial awareness and a passion for evidence-based decision making.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.

The hiring manager for this role is Graham O'Sullivan, and the main recruitment contact is Bhavit Panchmatia.