UK jobs. Bigger possibilities.

hire.moi

Welcome & Service Team Member in Petworth

On-site in Petworth·Part-time·Added yesterday (last checked 26 Oct)

National Trust

99 open roles

Apply

Our summary

Salary: £13.25 an hour
Work mode: On-site, Petworth
Contract: Fixed-term, part-time hours
Closing date: Apply by Sunday 1 November
Pension: Up to 10% employer pension
Commute: Season ticket loan

Skills

National Trust is hiring for this role in several places. This vacancy is in Petworth.

Pay & benefits

What you'll get

Salary: £13.25

Contract/duration: Fixed term until 10th Jan 2027

Hours/working pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays, and an occasional evening shift.

You'll be working flexibly on different days during the week which will include regular weekends as well.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

The role

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit during Petworth's busiest time of year.

What you'll do

Day to day, you'll deliver a great all-round customer service experience at our reception points. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can, including throughout the property's popular Christmas offer.

You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust by helping to grow our membership. No two days are the same, so you may also be involved in key property events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

focused on giving great service to everyone you meet
motivated to help achieve team targets
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills.

Hiring process

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

About National Trust

Industry: Heritage and conservation

In their own words

About the company & team

Reporting to the Welcome Manager, you'll be part of a team of 15 working at Petworth House.

Additional information

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

All open roles at National Trust