Duty Manager

We’re excited to offer a fantastic opportunity to become a Duty Manager at Plymouth Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

You will play a crucial role in the running of Plymouth Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Deputy Head of Coach Stations to ensure the service delivered meets the business expectations, as well as provide coaching and  development for our Customer Service Advisors.

As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment. 

Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs

Proactively provide assistance to customers, colleagues, drivers and external stakeholders

Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.

Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held

Schedule: You will be working any 5 days from 7, (1 in 3 weekends on average) between the opening hours of 08:30 till 05:30, however Friday's open at a 8.

Location: Plymouth Coach Station

Interview Date: Tuesday 1st December, 2026

Free Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person on the National Express network

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.