Data Support Officer

Job Introduction

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join Us as a Data Support Officer

The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Data Support Officer within the Commercial Development and Support Team. If you share our values and want to make a difference, we'd love to hear from you.

About the Team

The National Programmes Data Team supports a range of fundraising, marketing and supporter engagement activities across the National Autistic Society. The team is responsible for maintaining the quality, accuracy and security of our CRM systems, supporting data administration processes and helping colleagues access reliable information to support decision making and excellent supporter experiences.

About the Role

As a Data Support Officer, you will support the administration of routine and scheduled tasks within the National Programmes Data Team. You will help maintain the accuracy and integrity of the National Autistic Society's CRM database, support fundraising and supporter services activities, and play a key role in the migration from Raiser's Edge to Microsoft Dynamics. This is an excellent opportunity for someone with strong attention to detail and an interest in data management within the charity sector.

What You'll Do

• Run regular data imports and contact selections to support fundraising and marketing activities.
• Administer new data briefs and process files received from fundraising agencies.
• Support donation processing and fundraising administration tasks.
• Maintain and cleanse CRM records to ensure data quality and accuracy.

What We're Looking For

• Experience working in a data, supporter services or database administration environment.
• Experience using CRM systems such as Raiser's Edge or similar databases.
• Excellent communication, interpersonal and time management skills.
• Strong attention to detail, accuracy and problem-solving ability.

This advert is for a Full Time, fixed-term position at 35 hours per week, until 31/03/2027.

This role is Hybrid, with a minimum of 1 day per week in the London Head Office.

What we can offer you

• Pension - Auto-enrolled pension scheme.
• Annual Leave - 33 days (including public holidays). You can buy or sell leave each year.
• Training - Great induction and training, including autism training.
• Discounts - Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare - Cash plan for permanent staff.
• Life Assurance - 2x your base salary.
• Flexible Benefits - Options like private health, dental insurance, holiday trading, enhanced pension.
• Support - 24-hour Employee Assistance Programme and counselling.
• Mindfulness - Free Headspace app for you and up to 3 family/friends.
• Blue Light Card - Eligibility for discounts.

About our application process

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if it's applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.

Apply

Salary

£27,284.16

Working conditions

Contract: Fixed Term - Full Time