Customer Experience Team Member

On-site in Frome·Part-time·Added 6 days ago (last checked 7 Oct)

Mole Valley Farmers

60 open roles

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Overview

Job details

£10.85 - £12.71 an hour
Gross, as stated in the ad.
Part-time
Per the ad.

Requirements

Work on-site in Frome
No relocation package mentioned.

Benefits

33 days holiday inc. bank holidays
Paid annual leave, per the ad.
Pension matched up to 5%
The employer matches what you pay in, per the ad. The legal minimum is 3%.

Skills

Pay & benefits

📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨‍👩‍👧‍👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.

The role

We're looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you're passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we'd love to hear from you.

Key Responsibilities

Contract: Permanent
Hours: Part-time
Hours of Work: 25 Hours per week, working on a rota basis

As a Customer Experience Team Member, you'll be at the heart of our store - helping customers find the right products, offering expert advice, and creating a welcoming environment. You'll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key responsibilities include:
• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments
• Promoting our membership scheme and processing transactions accurately
• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

Skills & Expertise

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You'll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we're happy to support your development.