Workplace Host

· 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality

· Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence

· SIA certification (training can be provided if required)

· Immaculate grooming, personal presentation and sense of style

· Flexible, agile, and adaptable to meet the needs f the business

· Comfortable with wearable and mobile tech (radios, headsets, tablets)

· Must be able to identify and resolve issues, and to meet and exceed the expectations of our client

· Must be highly proficient in Outlook, Word, Teams, and Chrome

· Competent using visitor and space management tools, such as Condeco, ProxyClick, etc

· Essential to be able to process large volume of queries across multiple platforms

· Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

Workplace Host

The ultimate goal of the Workplace Host is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.

· To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them

· To be highly visible, always available and the "go to" person for queries

· To be immaculately groomed, approachable, and helpful at all times

· To deliver a 5* hotel concierge style experience at all times

· To protect the customer's property, people, and assets

Experience:

· Operate under a "How Can I Help" mindset

· Deliver an experience that is professional, friendly and attentive at all times

· To anticipate the needs of visitors and colleagues

· To proactively look out for building issues, ensuing a swift resolution

· Proactively manage queues, striving to make the arrival or departure process as efficient as possible

· Be the face of the facilities team by providing tangible service that is visible and easily accessible

· Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service

· Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

Process:

• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Manage all operational aspects of the reception, overseeing the booking of events
• Digital processing of mail and visitor passes
• Administrative tasks and ad hoc reporting

Service:

• Provide "at desk" first fix IT and AV support
• Deliver a curated experience for the 12h floor, with an enhanced service that is aligned to the Client's

brand

• Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
• Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard
• Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
• Creating, updating, and displaying signage as required
• Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
• Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel
• To escalate any feedback relating to the service provided by the service team

Partnership:

• Provide support to the wider service team as and when required
• Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
• To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
• Provide ad hoc cover and support to other work areas and teams

· Follow Group and company policies and procedures at all times.

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

· Use all work equipment and personal PPE properly and in accordance with training received.

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Part Time

Monday - Friday 08:00-12:00

T2 - Bickenhill Lane, Birmingham

Excel • at service delivery, we must be

the best at everything

Challenge • We always ask ourselves, why do I

do it this way? How can I do this

better? What else can I do?

Inspire • Have fun and be passionate about what you do