Soft Services Operations Manager

Hybrid in Barnard Castle·Full-time·Added 10 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Apply by Monday 2 November
The date the employer’s listing closes.

Requirements

Be near Barnard Castle for hybrid days
No relocation package mentioned.

Skills

Requirements

What we're looking for

Significant senior leadership experience within pharmaceutical, life sciences or other highly regulated environments, with responsibility for multi-site Soft Services operations.
Proven experience managing GMP/GxP cleaning operations, pest control programmes, large operational teams and subcontractors.
Strong knowledge of GMP, GDP, GxP requirements, Quality Management Systems, pharmaceutical audit processes and Facilities Management best practice
Relevant qualifications such as IWFM Level 5+, NEBOSH General Certificate, Lean Six Sigma, a degree in Facilities Management, Business Management or a related discipline, or a recognised Pest Control qualification (BPCA/RSPH or equivalent).

Pay & benefits

What you'll get

Opportunity to lead Soft Services delivery across a prestigious pharmaceutical portfolio.
Drive innovation, operational excellence and strategic transformation across multiple UK sites.
Play a critical role in maintaining GMP/GxP compliance and business continuity for a leading life sciences organisation.

The role

ROLE: Soft Services Operations Manager
LOCATION: United Kingdom (Multi-site GSK Portfolio) (HYbrid 3 days in a week)
HOURS: 40 hours per week

We're looking for a Soft Services Operations Manager to lead all Soft Services operations across a portfolio of GSK pharmaceutical sites throughout the United Kingdom.

The Soft Services Operations Manager is accountable for the strategic and operational leadership of all Soft Services across a portfolio of GSK pharmaceutical sites throughout the United Kingdom. The role will provide oversight, governance, innovation and continuous improvement across all soft service disciplines, ensuring the delivery of safe, compliant, efficient and cost-effective services that support both GSK business objectives and regulatory requirements.

What you'll do

Provide strategic leadership and operational oversight across all Soft Services, ensuring consistent service delivery, compliance and achievement of contractual KPIs across the UK portfolio.
Lead service transformation, innovation and continuous improvement programmes to enhance productivity, customer experience, operational performance and cost efficiency.
Act as the UK lead for Pest Control, managing governance, risk, compliance, audits, CAPAs and Integrated Pest Management (IPM) programmes across regulated pharmaceutical environments.
Ensure all services remain audit-ready and fully compliant with GMP, GDP, GxP and Quality Management System requirements, supporting regulatory inspections and client audits.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com