Security Operations Centre (SOC) Operator

On-site in Northampton·Full-time·Added 13 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

Full-time
Per the ad.
Apply by Tuesday 27 October
The date the employer’s listing closes.

Requirements

Work on-site in Northampton
No relocation package mentioned.

Skills

The role

Job Title: Security Operations Centre (SOC) Operator
Location: Northampton
Salary: Competitive
Shift Pattern: 4 on, 4 off (12-hour shifts: Days, Nights & Weekends | 7am-7pm, 8am-8pm, and 7pm-7am)
Start Date: ASAP - We want the right person in our team today!

At Mitie, we look after the places, assets, and people that keep the UK running. We are currently expanding our dedicated B&Q Security Operations Centre (SOC) team in Northampton, and we are looking for vigilant, proactive, and communication-focused individuals to join us on a permanent basis.

What You'll Do as a SOC Operator

As a vital part of our security network, you will be the "eyes and ears" protecting B&Q stores and distribution centres nationwide. Your day-to-day will include:

Proactive Monitoring: Operating state-of-the-art CCTV systems to detect, deter, and disrupt criminal activity.
Incident Management: Taking control during live incidents, communicating clearly with on-site teams, and coordinating with law enforcement when needed.
Evidence Gathering: Writing accurate incident reports and compiling evidence packs to support investigations.
Customer Service: Handling incoming calls and emails with the utmost professionalism.
Compliance: Ensuring all operations strictly adhere to data protection laws and industry standards.

What We Are Looking For

Excellent Communicators: You need a positive attitude, a professional telephone manner, and the ability to write clear, concise reports.
Tech-Savvy Individuals: Comfortable using computers, including Microsoft Office (Word, Excel, Outlook).
Cool Under Pressure: The ability to stay focused, follow detailed processes, and make quick decisions in fast-paced situations.
Team Players: A strong work ethic and the ability to build great relationships with colleagues and clients.
Flexibility: Ready to commit to a 4-on, 4-off shift pattern covering days, nights, and weekends.
Holding an active SIA CCTV Licence is a major plus, but not essential as we can fund this for the right candidate!

What You'll Do as a SOC Operator

As a vital part of our security network, you will be the "eyes and ears" protecting B&Q stores and distribution centres nationwide. Your day-to-day will include:

Proactive Monitoring: Operating state-of-the-art CCTV systems to detect, deter, and disrupt criminal activity.
Incident Management: Taking control during live incidents, communicating clearly with on-site teams, and coordinating with law enforcement when needed.
Evidence Gathering: Writing accurate incident reports and compiling evidence packs to support investigations.
Customer Service: Handling incoming calls and emails with the utmost professionalism.
Compliance: Ensuring all operations strictly adhere to data protection laws and industry standards.

What We Are Looking For

Excellent Communicators: You need a positive attitude, a professional telephone manner, and the ability to write clear, concise reports.
Tech-Savvy Individuals: Comfortable using computers, including Microsoft Office (Word, Excel, Outlook).
Cool Under Pressure: The ability to stay focused, follow detailed processes, and make quick decisions in fast-paced situations.
Team Players: A strong work ethic and the ability to build great relationships with colleagues and clients.
Flexibility: Ready to commit to a 4-on, 4-off shift pattern covering days, nights, and weekends.
Holding an active SIA CCTV Licence is a major plus, but not essential as we can fund this for the right candidate!

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

All open roles at Mitie