£10.47
UK jobs. Bigger possibilities.
170,000+ live jobsService Support Manager - Cleaning
On-site in Leeds·Full-time·Added 4 days ago (last checked 31 Oct)
Our summary
- Work mode
- On-site, Leeds
- Contract
- Full-time
- Closing date
- Apply by Monday 30 November
Skills
Nice to have
Requirements
What we're looking for
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
Nice to have
- IOSH Health & Safety qualification desirable.
Pay & benefits
What you'll get
Benefits: Company car, excellent career progression opportunities, and more!
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
The role
Role Overview: As a Service Support Manager at Mitie, you will be responsible for overseeing and managing cleaning operations across 60 retail sites. Your role will be pivotal in ensuring the smooth running of day-to-day operations, maintaining high standards of cleanliness, and delivering exceptional service to our clients. You will work closely with on-site teams, contractors, and key stakeholders to ensure we meet and exceed client expectations. You will have the opportunity to work flexibly as you plan your working days.
What you'll do
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Location
Location: Yorkshire (with responsibility of around 50-60 sites)
About Mitie
Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.
The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.
- Industry
- Facilities management
- Employees
- 77,500
- In the UK
- Glasgow
In their own words
About the company & team
About Us: Mitie is a leading facilities management company, committed to providing innovative and sustainable solutions across a variety of sectors. We are passionate about delivering high-quality services that exceed our customers' expectations. As we continue to grow, we are looking for a dedicated and proactive Service Support Manager to join our Cleaning team within the commercial sector.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
More jobs like this
or browse Mid-level·Top Employers UK·Facilities management