Service Support Manager in Southampton

ROLE: Service Support Manager
LOCATION: Southampton, SO14 7LP
HOURS: 40 hours per week

At Mitie we bring out the best in places, unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. The successful candidate will be responsible for approximately 25 large commercial sites across the South East and South West of England.

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance
• Manage day-to-day client requirements.
• Oversee service delivery across approximately 25 large commercial sites.

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• IT literacy, especially in Microsoft Office.
• IOSH Health & Safety qualification desirable.