Retail Security Officer

Job Overview

• Help create a safe, welcoming, and secure environment for customers, colleagues, and visitors by delivering high-quality security services in line with site Assignment Instructions (AI's).
• Take ownership of providing an exceptional customer-focused service that meets and exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), contributing to the ongoing success of the contract.
• Continuously develop your skills and knowledge through training, coaching, and career development opportunities.
• Act as a trusted ambassador for Mitie, demonstrating professionalism, integrity, and excellent communication at all times.

Main Duties

Operations

• Ensure compliance with company policies, industry standards, and relevant legal and regulatory requirements.
• Complete all assigned duties and site tasks in accordance with Assignment Instructions (AI's).
• Regularly review site procedures and provide feedback or suggestions to help improve service delivery and operational effectiveness.
• Maintain all required licences and certifications, including SIA licensing and contract-specific training requirements.
• Follow all health, safety, and security procedures to ensure a safe working environment for everyone.
• Demonstrate sound judgement, professionalism, and accountability in day-to-day decision-making.
• Work in an organised, efficient, and proactive manner while managing multiple priorities.

Training & Development

• Complete all mandatory training and competency assessments.
• Take part in ongoing professional development opportunities to enhance your skills and support career progression.
• Embrace technology and digital tools to support operational excellence and personal development.
• Ensure all licences and accreditations are renewed within required timescales.

Security, Customer Service & Health & Safety

• Identify and report Health & Safety concerns or hazards promptly.
• Remain vigilant and respond appropriately to security incidents, risks, or changes within the environment.
• Use initiative, confidence, and effective communication skills to manage situations safely and professionally.
• Maintain a calm, approachable, and professional manner when dealing with customers, colleagues, and challenging situations.
• Complete accurate incident reports and records following any event or occurrence.
• Demonstrate reliability, commitment, and professionalism in attendance and performance.
• Complete all required welfare, security, and check calls in line with site procedures.
• Liaise with emergency services and relevant stakeholders when required.
• Provide a visible, reassuring presence that promotes safety and customer confidence.

What We Are Looking For

• SIA Door Supervisor or Security Guarding Licence.
• CCTV SIA Licence (or willingness to obtain, where required).
• SC Clearance desirable.
• Strong communication and interpersonal skills.
• Confidence in dealing with a variety of people and situations.
• A professional, customer-focused approach.
• Ability to remain calm and make sound decisions under pressure.
• A commitment to learning, personal development, and career progression.
• Previous security experience is desirable but not essential as full training and support will be provided.

Why Join Us?

• Comprehensive training and ongoing development.
• Clear career progression opportunities.
• Supportive and inclusive team culture.
• A role where you can make a real difference every day.
• Opportunity to develop valuable security, customer service, and leadership skills.

This version maintains the security focus while emphasising customer service, teamwork, development, inclusion, and career growth, which typically attracts a broader and more diverse candidate pool.