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Retail Security Officer

On-site in Bletchley·Full-time·Added 11 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

£12.71 an hour
Gross, as stated in the ad.
Full-time
Per the ad.

Requirements

Work on-site in Bletchley
No relocation package mentioned.

Skills

Pay & benefits

What you'll get

£12.71 per hour

The role

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

What you'll do

Use ASCONE to maintain the security of the site
Conduct regular patrols of the site
Deliver customer service to both staff and visitors
Support the staff with any reasonable request
Ensure the relevant reports are completed in order for accurate information to be recorded

How you'll work

31 hours per week: Monday & Thursday 16:00-22:00, Friday & Saturday 15:00-22:00, Sunday 11:00-16:00

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate and detailed entry of any incidents that occur on the system provided on site
To call emergency services and Control Room to report serious incidents

What we are looking for

Valid Door Supervisor SIA Licence
Excellent customer service skills
Self-starter, can act without direction
Report Writing skills essential
Excellent communication skills
Ability to work well under pressure

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

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