Relief Officer in London

• Predictable working hours: Monday to Friday, days only, 08:45 to 17:15.
• Competitive pay: £13.45 per hour.
• Holiday entitlement: Between 5.6 and 6.6 weeks of holiday per year, depending on your contract and length of service.
• Wellbeing support: Access to employee wellbeing resources, including support through Mitie's wider benefits offering.
• Virtual GP service: Permanent and fixed-term Mitie colleagues, along with members of their household, can access Doctor Care Anywhere for expert advice, reassurance and diagnosis. The service is available 24/7, offers translator support across a wide range of languages, and can be accessed online using your Mitie Employee ID.
• Financial wellbeing: Access to Salary Finance tools, guidance and, subject to eligibility, responsible borrowing options.
• Pension and life assurance: Support for your future through workplace pension arrangements and life assurance for eligible colleagues.
• Cycle to Work: Support to help spread the cost of a bike and accessories through Mitie's Cycle to Work scheme.
• Mideals discounts and partner offer: Access to extra rewards, discounts and offers to support your wellbeing and enjoyment at work.

• At Mitie, we are eagerly looking for passionate security enthusiasts to join our Security Guard teams nationwide for our new, exciting project with the Department for Work and Pensions (DWP). This is a fantastic opportunity to be part of a professional and dedicated team that makes a difference in communities across the United Kingdom.

• Ensure a safe and secure environment for the DWP staff, visitors, and property.
• Patrol the premises regularly to identify potential security threats.
• Monitor and control access to the building, ensuring proper identification and verification.
• Respond effectively to emergencies or suspicious situations.
• Liaise with local law enforcement and emergency services as needed.
• Provide a high level of customer service and assist staff and visitors in any security-related matter.
• Conduct routine security checks and submit incident reports as appropriate.
• Adhere to Mitie and DWP security policies, procedures, and regulations
• Help maintain a safe, secure and welcoming environment for DWP colleagues, visitors and property.
• Carry out regular patrols and routine security checks to identify and manage potential risks.
• Respond professionally and effectively to emergencies, incidents or suspicious activity.
• Provide a high standard of customer service, offering reassurance and support where required.
• Liaise with emergency services, local law enforcement and the Mitie Communication Centre when needed.
• Complete accurate notebook entries and incident reports following any incident or security concern.
• Follow Mitie and DWP policies, procedures and site instructions at all times.

• Flexibility to travel, as this role will cover various DWP sites within the London region (Westminster, Staines, Twickenham, Hounslow, Uxbridge, Hayes, Acton, Shepherd Bush, Fulham, Neasden, North Kensington, Harlesden, Harrow, Watford, St Albans, Borehamwood, Hemel Hampstead, Luton, Hatfield, Stevenage, Herford, Letchworth, Walthamcross)

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To call emergency services and Communication Centre to report all incidents.

We know that great people make a great service. That is why Mitie offers a range of benefits designed to support your wellbeing, reward your contribution and help your money go further.

What we are looking for.

• Previous Security Experience
• A professional, calm and confident approach when dealing with incidents or challenging situations.
• Good communication skills and a strong customer service mindset.
• Commitment to safety, compliance and doing the right thing.